A letter written to John Fraser, President and CEO of Methodist Health System

 

Hello John,

I underwent a laparoscopic prostatectomy last Monday 9/26, at Methodist. Never having dealt with surgery, I arrived for the 5:30am check-in accompanied with some anxiety.

This was almost totally alleviated upon entering the Post-Op area. Jolene my prep nurse, immediately provided genuine, full focus care and attention that was so much appreciated.

My Nurse Anesthetist, Paula Nordby and Surgical Nurse, Jeanne Jentzen, were brilliant with their patient management and willingness to engage in answers to questions and overall dialog. Frankly, the trip to the OR was almost an afterthought.

After a successful procedure (Great Surgeon & Anesthesiologist), I was wheeled in to Room 607 at which point, the topline capabilities of this nursing staff became quickly apparent. Kourtney, Corrie, Judy, Pat, Sarah, Jessica, Tracie and Alex all provided me that same professional and genuine patient care. What impressed me most, is the fact that they deal with dozens of rooms, and yet, when they walked in to mine, I was THE patient.

What impressed me most, is the fact that they deal with dozens of rooms, and yet, when they walked in to mine, I was THE patient.

Steve Styers, surgical patient

I considered the Daisy Award, which specifies one nurse, and yet my accolades are directed to these Nursing Teams and your outstanding organization.

Yours is truly is a great Hospital that delivers the meaning of care with world class nursing professionals.

Warmest Regards and Appreciation,
Steve Styers


Editor’s note:

The DAISY award is a nationwide program rewarding and celebrating extraordinary nurses. For more information or to nominate a nurse for the Daisy award go here.