Blown away by the quality of care

An open letter to the staff at Methodist Hospital

I had triple heart bypass surgery at Methodist Hospital on November 28 and was discharged from the hospital on December 2.

Their professionalism was amazing, but even more than that was their collective compassion, understanding and empathy regarding what I was experiencing.

Gary Williams

I just wanted to offer a very belated thanks to the nurses, doctors and others who made that stay as good as it could possibly have been. I was blown away by the quality of care I received from everyone there... when I pressed my call button I never waited more than 5 seconds for someone. When I needed anything it was provided, except for that piece of chocolate layer cake I requested... (I think I did that under the effects of the meds I was on.)

Seriously, there is nothing dignifying or pleasant about being in the hospital for the kind of surgery I went through, but EVERY SINGLE nurse or staff member I encountered seemed to know that. They worked to make it all as palatable as it could be for me. Their professionalism was amazing, but even more than that was their collective compassion, understanding and empathy regarding what I was experiencing. I haven't had much experience as a hospital patient in my life (thankfully).

To be honest, I hated having to be a patient (who doesn't). But the people who took care of me so well really make this a memorable experience in a good way. So, over the holidays I'll raise a toast with a wish that I never have to see any of those people again or be admitted to a hospital for any reason. But if I do, it will be to Methodist.

By the way, I don't recall all the names of the people who looked after me except for Alicia (day nurse) and Jocelyn (night nurse). To me, they represent their colleagues, profession and employer in the finest way possible.

Thanks to all of them,

Gary Williams