Why I Came, Why I Stayed: After 32 years at Methodist, Cindy Haas still finds fulfillment in helping others

In “Why I Came, Why I Stayed,” you’ll get to know people who are making a difference every day at Methodist and how they contribute to providing The Meaning of Care. To explore career opportunities at Methodist, visit bestcare.org/jobs.

Cindy Haas
Senior Business Office Manager, Patient Financial Services
Methodist Health System

Tell us more about yourself.

 I’m proud to be celebrating 32 years with Methodist Health System.

I manage the following areas at the corporate business office: customer service, business office support, patient financial counseling, credit and collections, financial assistance, and vendor management.   

The business office is an intricate part of the patient’s overall care experience. Its role in managing finances, ensuring efficient operations, advocating for patients and fostering interdisciplinary collaboration and continuous improvement is essential to our delivery of high-quality patient-centered care.

I’m from Omaha. I have an amazing partner, and we have a 2-year-old mini goldendoodle that is not spoiled. We love to travel and enjoy playing pickleball, bike riding and cheering on the Kansas City Chiefs! We’re also advocates for the Alzheimer’s Association and supporters of performing arts in Omaha and Kansas City.

Why Methodist? What attracted you to the organization?

I was fortunate to be asked to join the health system team. I had been working for one of the vendors that worked with the business office team.  

I saw from leadership down a genuine commitment in creating a positive and supportive work culture. 

The collaboration and teamwork throughout the system was and still is amazing to me. It’s nice to work every day with like-minded individuals who truly care and put the patient first.

What is it about Methodist that keeps you coming back?

I love my job! I truly enjoy the rewards and challenges it brings every day. I find it very fulfilling to help our patients. 

I’m proud to be a part of a team of very loyal, dedicated workers who are just as passionate as I am about coming to work with the goal of making a difference. We pride ourselves on prioritizing the needs of our patients and customers. We have a strong understanding of how customer satisfaction not only enhances our reputation but also strengthens our customer loyalty.

Tell us about a mentor or colleague at Methodist who made a difference for you.

Throughout my career, I’ve had many mentors. I’m very thankful for my current mentors, Michaela Thomsen and Jeff Francis. Their expertise, guidance and compassion inspire me.

What should people know about Methodist?

Our mission is at the heart of everything we do. It guides our actions and decisions. Our core values shape our behavior and interactions, both internally and externally. Being customer-focused allows us to be dedicated to delivering exceptional care to our patients. We believe in diversity and inclusion, and our culture fosters collaboration and teamwork. 

I feel privileged to be a part of an organization that cares about its employees and service excellence!