Methodist My Care

Methodist My Care is a secure online tool for Methodist Health System patients. It’s a convenient way to access your and your dependents’ (under 18) health information through our patient portal and communicate with many of your providers. Methodist My Care is available via an internet browser on desktop and mobile devices or via the Methodist My Care® smartphone app.

There are two ways to sign up:

1. If you are 19 or older and have your medical record number, you can self-enroll here. To find your medical record number, check your most recent billing statement or call your provider’s office.
   Note: Self-enrollment is not currently available for dependent children under 19; this must be completed in person with a legal guardian present. If you are a parent or manage the health of a minor, talk to the child's provider during their next visit to receive an invitation to the portal.
2. Talk with your Methodist provider or clinic staff about enrolling. You will need to present a valid photo ID. After they help you register, you’ll receive an activation email with instructions to create your account. 

1. Check your junk mail folder. Your email invitation from My.Bestcare or IQHealth.com may be there.
2. After confirming that you don’t have the email invitation, please call Methodist Customer Support at (402) 354-2280.

For help navigating the portal once you have access, call Methodist Customer Support at (402) 354-2280.

Patients 19 and older can enroll. As an adult, you can enroll yourself and any of your dependent children who are 17 or younger. Enrollment of minors must be completed in person at the dependent child’s provider’s office with a legal guardian present.

No. After an enrolled child turns 18, their information is automatically removed from the parent’s patient portal account. The child will need to enroll as an adult by signing up in person, with photo ID, at their care provider’s office.

Call Methodist Customer Support at (402) 354-2280. to learn who has access to your account. To see who has accessed your account, log into your account, go to “Settings” and then select “Access logs." 

This varies by location. Clinic and hospital staff can confirm if you can make an appointment or send a message to a particular provider. When scheduling appointments through the patient portal, available providers’ names will display on a drop-down menu. When sending messages, available providers’ names will display in a search field.

Yes. Lab results are often posted to your Methodist My Care patient portal account as soon as they’re available and before your provider has had a chance to review them. Keep in mind that some results may be difficult to understand without proper explanation. Your provider will contact you to discuss any concerning findings.

No. You’re welcome and encouraged to call your provider’s office. The portal is simply another option for you to use for routine matters that don’t require an immediate reply.

We will make every effort to respond to your request within 24 hours. Messages received after business hours, on holidays or during weekends will be reviewed the next business day.

Please send a message through the Methodist My Care patient portal or call your care provider’s office.

With Methodist My Care®, you have access to the Methodist My Care patient portal through a convenient app on your smartphone. You also have instant access – no portal sign-in required – to useful tools including bill pay, provider lookup, location search with an interactive map, cost estimates for select surgeries and procedures, and information about careers at Methodist.

The Methodist My Care® app is available for free in the iOS App Store and the Google Play Store. You must create a patient portal account before accessing your medical records through the app.

To request the ability to securely connect your health record to health management apps you may regularly use (fitness trackers, dietary apps, etc.), complete the form on our Connect Your Health Management Apps page.

Methodist My Care users can access important health data through an iPhone's built-in Health app. With Apple Health, information on immunizations, lab results, medications and vitals is stored alongside data about your activity, sleep, nutrition and more. Learn more about Apple Health.

To request that your Methodist My Care patient portal account be deleted and any connections removed, call Methodist Customer Support at (402) 354-2280.