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Patient Rights and Responsibilities
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- Access to Care. Patients shall be accorded impartial access to services or accommodations that are available and medically indicated, regardless of race, color, creed, sex, sexual orientation, gender identity or expression, age, national origin, religion, disability, or source of payment for care.
- Respect and Dignity. Patients have the right to considerate, respectful care given by competent personnel at all times and under all circumstances, with the recognition of personal dignity and respect of religious and cultural beliefs.
- Spiritual Needs. Patients have the right to access spiritual care and other spiritual services.
- Privacy and Confidentiality. Patients have the right, within the law, to personal and informational privacy.
- Personal Safety. Patients have a right to expect reasonable safety in hospital/clinic settings; to be free from mental and physical abuse, neglect, exploitation, unnecessary physical and/or chemical restraints; and to have access to protective services.
- Identity. Patients have the right to know the identity and professional status of those providing care.
- Consent. Patients have the right to be reasonably informed and to participate in decisions involving their health care, including information regarding organ donation procedures.
- Information. Patients – and their families, if appropriate – have the right to obtain complete and current information concerning diagnosis, treatment and pain management from the attending physician; to participate in care decisions; and be advised of any changes to the plan of care. Patients have the right to access information in their clinical records.
- Communication. Patients have the right to receive information in a manner they understand. If necessary for effective communication, a qualified interpreter and/or other communication services will be provided at no charge.
- Consultation. Patients have the right to consult with a specialist at their request and at their own expense.
- Pain Management. Patients can expect to have their pain management needs met through assessment, clinical interventions, reassessment, and education directed toward appropriate pain management.
- Refusal of Treatment. Patients may refuse, consent to, or limit treatment to the extent permitted by law, and will be informed of the medical consequences of refusing treatment.
- Conflict. Patients can expect Methodist Hospital to address conflicts that may arise among patients, families, hospital/clinic staff and physicians concerning care decisions.
- Advance Directives. Patients have a right to formulate advance directives and have staff and practitioners who provide care comply with these directives.
- Transfer and Continuity of Care. Patients will not be transferred to another facility without a complete explanation of the need for transfer, the risks and alternatives to transfer, and the acceptance of the patient by the other facility.
- Billing Practices. Patients will be billed only for services provided. Patients have the right to request and receive an itemized explanation of the entire bill, regardless of the source of payment.
- Information. Patients shall provide accurate and complete information about present complaints, prior illnesses, hospitalizations, medications, changes in condition, and other health matters.
- Instructions. Patients are responsible for complying with applicable hospital rules and regulations, for following the treatment plan recommended by their provider, and for cooperating with health personnel as they carry out the plan of care. Patients are responsible for keeping appointments and notifying the provider/hospital when unable to do so.
- Refusal of Treatment. Patients are responsible for providing copies of their living will or other advance directives to their health care providers. Patients are responsible for their actions if they refuse treatment or refuse to follow the provider’s instructions.
- Health Care Charges. Patients are responsible for assuring the financial obligations of their health care are fulfilled as promptly as possible.
- Respect and Consideration. Patients are responsible for being considerate of the rights of other patients and hospital personnel, and for assisting in the control of noise and the number of visitors. Patients are also expected to respect the property of others and of the hospital.
- Personal Property. Patients are responsible for any property or valuables kept in their possession (e.g. jewelry, electronics, phone, money, etc.)
Your Rights and Protections Against Surprise Medical Bills
When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing.
If you get other services at these in-network facilities, out-of-network providers can’t balance bill you, unless you give written consent and give up your protections.
You’re never required to give up your protections from balance billing. You also aren’t required to get care out-of-network. You can choose a provider or facility in your plan’s network.
To make payment arrangements or for answers to your questions about billing issues, contact the Billing Office at (402) 354-4230.
Designate a Health Partner
When you are admitted, we ask that you designate a health partner. Your health partner is encouraged to be present during your stay and at discharge to help you be successful in your plan of care. Your health partner may or may not be your legal representative with power of attorney for health care.
The role of the health partner is to:
- Be your advocate and provide support.
- Ask questions, remind you of instructions and help make decisions.
- Be present when education regarding your care needs is provided and your discharge plan is reviewed.
- Facilitate communication among your family members and hospital staff.
If you have already prepared a power of attorney for health care, living will or NETO/POLST, please ask a family member or friend to bring copies of these documents to the hospital. The chaplain will visit with you about the documents and make sure they are added to your medical record.
If you have questions or would like to complete an advance directive while you are here, please ask a staff member to assist you in this process.
Billing and Finance Questions
After your dismissal, a summary statement from the hospital will be mailed to your home. If you provided the hospital with insurance information, your insurance company will be billed. You may also receive separate bills from physician groups that participated in your care. More information on billing and insurance.
Patient Concerns and Grievances
Patients and their families have the right to have their concerns about care, treatment or interactions with staff resolved quickly and appropriately. Patients should share any concerns, complaints or grievances with their caregiver or the department supervisor. If the concerns cannot be resolved, patients can call and ask to speak with an administrator at the following facilities:
- Methodist Hospital and Methodist Women’s Hospital – (402) 354-4441
- Methodist Jennie Edmundson Hospital – (712) 396-6222
- Methodist Fremont Health – (402) 721-3381
- Methodist Physicians Clinic – (402) 354-5609
To file a formal complaint in Nebraska, contact the Nebraska Department of Health and Human Services at (402) 471-0316. In Iowa, please contact the Iowa Department of Inspections and Appeals at (515) 281-4115. Or contact The Joint Commission at (800) 944-6610, if applicable.