Request Medical Records
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Methodist Health System Hospitals and Clinics are required under state and federal laws to obtain a complete and properly executed Release of Medical Information form before they may provide a copy of a patient’s records to anyone. In the event the patient is unable to execute the authorization, the patient’s legal representative may authorize the release of information.
In addition to utilizing the Methodist My Care portal or our online request tool, you can obtain medical records by downloading and completing the medical records request form(s) below:
| Release of Information (English) - PDF | Release of Information (Spanish) - PDF |
When completing the authorization form:
- Indicate the dates of treatment for which you are requesting
- Indicate the type of records needed by checking the appropriate boxes
- When checking Entire Medical Record, sensitive information, such as mental health records and/or substance use disorder records, will not be released without checking these additional boxes
If the patient is a minor, 17 years or younger in Iowa, or 18 or younger in Nebraska, the authorization must be signed by a parent or his/her legally qualified representative. Proof of legal representation will be required.
Additional Information
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In-Person Requests
We encourage contactless access to records, but in-person requests can be made Monday – Friday 8 a.m. – 4:30 p.m. at Methodist Hosptial, Methodist Fremont Health, Methodist Jennie Edmundson Hospital and Methodist Women’s Hosptial.
Picking up your requested medical records
You may pick up your records at a designated location if necessary. You will be notified when your records are ready for pick up. Photo ID will be required.
Please refrain from visiting our facilities for non-medical reasons if you are exhibiting symptoms of illness.
Someone else is picking up your requested medical records
If an individual other than the patient is picking up requested medical records, then that individual will need an original signed authorization letter from the patient stating that he or she has permission to pick up the records and a photo ID.
Contact Information
Methodist Health System Release of Information Department
Phone
(402) 354-4660Fax
(402) 354-1350Mailing Address
Nebraska Methodist Health System
Methodist Health Information Management – ROI Department
8303 Dodge Street
Omaha, NE 68114Hours of Operation
Monday – Friday 8 a.m. -4 p.m.We provide records to our patients or other medical facilities at no charge.
Your medical records contain reports that interpret radiology images. Contact the Imaging Department (Radiology) or Cardiac Center to request a copy of the actual images at (402) 354-7908 for Council Bluffs and Omaha hospitals or (402) 727-3731 for Methodist Fremont Health.
To request the ability to securely connect your health record to the health management apps you may regularly use (i.e. fitness trackers, dietary apps, etc.), please complete the form on our Connect Your Health Management Apps page.
The Business Office at Nebraska Methodist Health System maintains billing statement information — your medical records do not contain your billing statements. For more information, please visit our billing and insurance page or call us directly at (402) 354-4230.
To schedule an appointment to inspect your medical records contact the Release of Information Department at (402) 354-4660. A photo ID will be required.
Please allow 30 days for your request to be processed.