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Request Medical Records

Patients may inspect, obtain copies of, or have copies of their medical records sent to another health care provider or other individual.
Request Medical Records
Use our online tool to request a copy of your medical records. Please allow up to 30 days for your request to be processed.
Get Started

Due to the risk posed by COVID-19 to our patients, staff and community, walk-in medical record requests will not be available at Methodist Health System’s hospital locations. We encourage you to utilize the Methodist My Care patient portal or our online request tool.  We will also accept a completed release of information form submitted by fax, email or mail. If you have any questions, please contact us at (402) 354-4660.

Methodist Health System Hospitals and Clinics are required under state and federal laws to obtain a complete and properly executed Release of Medical Information form before they may provide a copy of a patient’s records to anyone. In the event the patient is unable to execute the authorization, the patient’s legal representative may authorize the release of information.

In addition to our online tool, you can obtain medical records by downloading and completing the medical records request form(s) below:

Release of Information (English) - PDF    Release of Information (Spanish) - PDF

When completing the authorization form:

  • Indicate the dates of treatment for which you are requesting
  • Indicate the type of records needed by checking the appropriate boxes
  • When checking Entire Medical Record, sensitive information, such as mental health records and/or substance use disorder records, will not be released without checking these additional boxes

If the patient is a minor, 17 years or younger in Iowa, or 18 or younger in Nebraska, the authorization must be signed by a parent or his/her legally qualified representative. Proof of legal representation will be required. 

Additional Information

  • If you wish to request your medical records in person, please complete and sign the appropriate medical records request form listed above and visit us at:

    Nebraska Methodist Health System
    Methodist Health Information Management – ROI Department
    10060 Regency Circle
    Omaha NE 68114

    Phone
    (402) 354-4660

    Fax
    (402) 354-1350

    We provide records to our patients or other medical facilities at no charge.

    Your medical records contain reports that interpret radiology images. Contact the Imaging Department (Radiology) or Cardiac Center to request a copy of the actual images at (402) 354-7908 for Council Bluffs and Omaha hospitals or (402) 727-3731 for Methodist Fremont Health. These images can then be picked up from the Release of Information (ROI) Department at Methodist Physicians Clinic Regency.

    To request the ability to securely connect your health record to the health management apps you may regularly use (i.e. fitness trackers, dietary apps, etc.), please complete the form on our Connect Your Health Management Apps page.

    The Business Office at Nebraska Methodist Health System maintains billing statement information — your medical records do not contain your billing statements. For more information, please visit our billing and insurance page or call us directly at (402) 354-4230.

    You may only inspect records at the facility location

    To schedule an appointment to inspect your records contact the Release of Information Department at (402) 354-4660. A photo ID will be required.

    Processing time for copies of your records

    Please allow 30 days for your request to be processed. You will be notified when your records are ready for pick up.

    Picking up your requested medical records

    If you plan to come to Methodist Physicians Clinic Regency to pick up your records, please bring a photo ID.

    Someone else is picking up your requested medical records

    If an individual other than the patient is picking up requested medical records, then that individual will need an original signed authorization letter from the patient stating that he or she has permission to pick up the records and a photo ID.

Covered Entities of Methodist Health System

Methodist Fremont Health

450 E 23rd St., Fremont, NE 68025
Monday – Friday, 8 a.m. – 4:30 p.m.

Methodist Hospital

8303 Dodge St., Omaha, NE 68114
Monday – Friday, 8 a.m. – 4:30 p.m.

Methodist Jennie Edmundson Hospital

933 E. Pierce St., Council Bluffs, IA 51503
Monday – Friday, 8 a.m. – 4 p.m.

Methodist Women’s Hospital

707 N. 190th Plaza, Omaha, NE 68022
Monday – Friday, 8 a.m. – 4 p.m.

Methodist Physicians Clinic

10060 Regency Cir., Omaha, NE 68114
Monday – Friday, 8 a.m. – 4:30 p.m.
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