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Request Medical Records
Request Medical Records
Due to the risk posed by COVID-19 to our patients, staff and community, walk-in medical record requests will not be available at Methodist Health System’s hospital locations. We encourage you to utilize the Methodist My Care patient portal or our online request tool. We will also accept a completed release of information form submitted by fax, email or mail. If you have any questions, please contact us at (402) 354-4660.
Methodist Health System Hospitals and Clinics are required under state and federal laws to obtain a complete and properly executed Release of Medical Information form before they may provide a copy of a patient’s records to anyone. In the event the patient is unable to execute the authorization, the patient’s legal representative may authorize the release of information.
In addition to our online tool, you can obtain medical records by downloading and completing the medical records request form(s) below:
|Release of Information (English) - PDF||Release of Information (Spanish) - PDF|
When completing the authorization form:
- Indicate the dates of treatment for which you are requesting
- Indicate the type of records needed by checking the appropriate boxes
- When checking Entire Medical Record, sensitive information, such as mental health records and/or substance use disorder records, will not be released without checking these additional boxes
If the patient is a minor, 17 years or younger in Iowa, or 18 or younger in Nebraska, the authorization must be signed by a parent or his/her legally qualified representative. Proof of legal representation will be required.
If you wish to request your medical records in person, please complete and sign the appropriate medical records request form listed above and visit us at:
Nebraska Methodist Health System
Methodist Health Information Management – ROI Department
10060 Regency Circle
Omaha NE 68114
We provide records to our patients or other medical facilities at no charge.
Your medical records contain reports that interpret radiology images. Contact the Imaging Department (Radiology) or Cardiac Center to request a copy of the actual images at (402) 354-7908 for Council Bluffs and Omaha hospitals or (402) 727-3731 for Methodist Fremont Health. These images can then be picked up from the Release of Information (ROI) Department at Methodist Physicians Clinic Regency.
To request the ability to securely connect your health record to the health management apps you may regularly use (i.e. fitness trackers, dietary apps, etc.), please complete the form on our Connect Your Health Management Apps page.
You may only inspect records at the facility location
To schedule an appointment to inspect your records contact the Release of Information Department at (402) 354-4660. A photo ID will be required.
Processing time for copies of your records
Please allow 30 days for your request to be processed. You will be notified when your records are ready for pick up.
Picking up your requested medical records
If you plan to come to Methodist Physicians Clinic Regency to pick up your records, please bring a photo ID.
Someone else is picking up your requested medical records
If an individual other than the patient is picking up requested medical records, then that individual will need an original signed authorization letter from the patient stating that he or she has permission to pick up the records and a photo ID.