Article
Methodist Launches Call Center, Improves Online Portal to Increase Accessibility and Enhance Patient Care
… than a year ago that Michael Ortmeier, Methodist’s senior director of clinic operations, moved to Omaha with his wife and two sons. “We hadn’t yet established care anywhere when I got the call that every parent just loves,” he said. His son had a fever and needed to be picked up from day care. It was approaching 3 p.m., and his wife was stuck at work. He had … from 7 a.m. to 5 p.m. If a patient calls after hours, a recorded message will prompt them to visit bestcare.org and view a number of providers who allow online appointment scheduling. …