… in a robe and holding a box of medication – was visibly upset, crying and shaking. “I ran to the door and said, ‘Oh, are you lost? What’s wrong? What do you need?’” Ward said. “She told … Anderson, BSN, RN. “In fact, a lot of people probably would have out of fear they’d be in the way. But she knew we really needed her, so she stayed until the situation was covered.” Anderson, … everyone in the cleaning industry. “It’s grunt work,” he added. “And it’s not every day we get thanked for a job well done.” But for Ward, it’s never been about recognition – even in the …