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Billing and Collection Policy

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To make payment arrangements or for answers to your questions about billing issues, contact the Billing Office.

Methodist Health System (MHS) is a not-for-profit healthcare organization guided by a commitment to its mission and core values through compassionate service. It is both the philosophy and practice of each MHS facility and provider that medically necessary healthcare services are available to patients, and those in emergent medical need, without delay and regardless of their ability to pay.

Our billing policies and procedures are available in English and Spanish below:

Methodist Health System Billing Definitions and Collection Policy

Methodist Health System Billing Definitions and Collection Policy (Spanish)


Your Rights and Protections Against Surprise Medical Bills

When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing.

If you get other services at these in-network facilities, out-of-network providers can’t balance bill you, unless you give written consent and give up your protections.

You’re never required to give up your protections from balance billing. You also aren’t required to get care out-of-network. You can choose a provider or facility in your plan’s network.

To make payment arrangements or for answers to your questions about billing issues, contact the Billing Office at (402) 354-4230.

Financial Assistance

Methodist Health System (MHS) is a not-for-profit healthcare organization guided by a commitment to its mission and core values through compassionate service. It is both the philosophy and practice of each MHS facility and provider that medically necessary healthcare services are available to patients, and those in emergent medical need, without delay and regardless of their ability to pay.

For those with limited financial resources, MHS has established a financial assistance program to help pay for care.

Learn More